FAQ's

 

Q: Do you take custom orders?

A: Custom orders sold out, however, I may have a few more openings soon (we shall see!) stay tuned on Instagram for updates.

Q: How long will it take to ship my item?

A: Upon ordering an item, I will pack and send it out within 7-10 business days. You will receive your tracking information once the box has been scanned by the post office. Most items will be with USPS "Priority Shipping" (2-3 business days). If you item is a preorder or a custom order then the item will be shipped between 8-10 weeks after you have placed your order.

Q: What about returns and refunds?

A: Please read the "Return Policy" form on the bottom of the Home Page. If you are unsure if your order qualifies, email me at uppercallceramics@gmail.com 

Q: How do I care for my pottery piece once it arrives?

A: All items are dishwasher and microwave safe (unless there is gold luster)! However, I would *highly recommend handwashing* when possible to maintain the longevity of your piece!

Q: What if I have more questions?

A: Awesome! I would love to answer those for you! Scroll down to the footer of this page and select the "Contact" button and I will be in touch soon! 

Q: Do you ship internationally? Including the EU?

I do ship internationally! However, shipping costs, customs & postage are usually quite high. I cannot assist with the fees involved in shipping your item. It is your responsibility to familiarize yourself with your country’s shipping policies & custom fees. I am always excited to see an international order but please understand I can’t do anything to lower the costs.